Sales and Service Officer, Mirdif City Center
Job Reference No:

Job id : 314
Job Requirement
Experience: NA
Qualification level: High School or Equivalent; Diploma Graduate
Job Function: Banking
Age bracket: NA
Gender: Any
Salary: Minimum - AED 14000
Career Level: Entry Level
Skillset: customer service,
Job Description
Emiratis Only will be considered for this role The Sales & Service Officer (SSO) is mainly a customer facing role. You will be working on the branch sales floor’ and mainly dealing with customers both by appointment and on an ad hoc basis (walk-ins). Relationship-building is the key skill in getting to the heart of customers’ needs, providing an excellent service and maximizing sales. The job holder has a responsibility to understand customer needs with a view to promote existing customers to appropriate recommendations and cross sell RBWM products and services. An ability to provide a first class personalized service, along with an in-depth knowledge of our core products, by identifying and addressing our customers’ immediate needs, while ensuring a positive experience is a requirement for this role and all what it is about. This job is actually ideal for someone who can combine sound judgment with a natural flair for communication, all while presenting the conscientiousness, persistence and commitment to meet challenging targets and deadlines. Job Responsibility The Sales & Service Officer (SSO) role is located within the branch network and is at the frontline of HSBC Branch. You’ll be responsible for providing high-quality service to our customers and identifying new sales opportunities. You’ll enjoy selling and negotiating and will keep treating Customers Fairly at the heart of everything you do. To apply for this role, you need to genuinely want constant contact with customers, to be able to communicate professionally in English and to be willing to work flexibly as the role is likely to involve shifts. On a day-to-day basis, you will assist in the following: • Ensuring all customer needs are met and sales opportunities are maximized • Ensuring processes and procedures are completed accurately • Prove a good personal judgment when assessing customer needs, providing confident reasoning on a face to face basis when explaining why decisions have been taken • Build and maintain good relationships with staff through a genuine desire to understand their needs and support them • Use empathy and adapt your behavior and style of communication to suit your audience • Uphold high standards of quality and quantity ensuring accuracy of work as well as speed of delivery • Engage in conversation with customers, building rapport and asking questions in order to build a better understanding of their needs • Comply with regulations, legal obligations and data protection rules • Ability to follow instructions and seek advice or look up information if required • Cope with delays when targets aren’t met and remain insistent in the search of excellence in difficult times (Support will be provided).

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