Sales & Service Officer _ Abu Dhabi (UAE Nationals Only)
HSBC Bank Middle East
Abu Dhabi
Job Reference No: 4146BR

Job id : 324
Job Requirement
Experience: Maximum 3 years
Qualification level:
Job Function: Banking
Sales and Business Development
Age bracket: NA
Gender: Any
Salary: Minimum - AED 16000 +
Career Level: Entry Level
Skillset: Communication Skills, Customer service
Job Description
About HSBC HSBC is one of the world’s leading banks, with a network covering 74 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams. Role Purpose The Sales & Service Officer (SSO) is mainly a customer facing role. You will be working on the branch sales floor’ and mainly dealing with customers both by appointment and on an ad hoc basis (walk-ins). Relationship-building is the key skill in getting to the heart of customers’ needs, providing an excellent service and maximizing sales. The job holder has a responsibility to understand customer needs with a view to promote existing customers to appropriate recommendations and cross sell RBWM products and services. An ability to provide a first class personalized service, along with an in-depth knowledge of our core products, by identifying and addressing our customers’ immediate needs, while ensuring a positive experience is a requirement for this role and all what it is about. This job is actually ideal for someone who can combine sound judgment with a natural flair for communication, all while presenting the conscientiousness, persistence and commitment to meet challenging targets and deadlines. The Sales & Service Officer (SSO) role is located within the branch network and is at the frontline of HSBC Branch. You’ll be responsible for providing high-quality service to our customers and identifying new sales opportunities. You’ll enjoy selling and negotiating and will keep treating Customers Fairly at the heart of everything you do. To apply for this role, you need to genuinely want constant contact with customers, and to be able to communicate professionally in English. On a day-to-day basis, you will assist in the following: • Ensuring all customer needs are met and sales opportunities are maximized • Ensuring processes and procedures are completed accurately • Prove a good personal judgment when assessing customer needs, providing confident reasoning on a face to face basis when explaining why decisions have been taken • Build and maintain good relationships with staff through a genuine desire to understand their needs and support them • Use empathy and adapt your behavior and style of communication to suit your audience • Uphold high standards of quality and quantity ensuring accuracy of work as well as speed of delivery • Engage in conversation with customers, building rapport and asking questions in order to build a better understanding of their needs • Comply with regulations, legal obligations and data protection rules • Ability to follow instructions and seek advice or look up information if required • Cope with delays when targets aren’t met and remain insistent in the search of excellence in difficult times (Support will be provided). Knowledge & Skills • Proven ability in customer service and building customer relationships • Ability to identify customer needs and influence customers to take appropriate action to meet their needs • Excellent customer service skills • Strong verbal and written communication skills • Customer driven with a strong focus on quality of service Business Area Retail Banking and Wealth Management (RBWM) serves more than 50 million customers worldwide. Our employees help customers to manage their day-to-day finances and save for the future. We offer career opportunities ranging from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. There are many career opportunities in Retail Banking and Wealth Management, from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. Generalist, specialist and managerial roles are available at all levels. For more information visit http://www.hsbc.com/careers/explore-our-business Why HSBC? We put diversity at the heart of our business and we take our responsibility to develop our talent seriously. Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits. What to expect at HSBC • The chance to realise your ambitions • Globally connected careers • A strong emphasis on values • Learning and development opportunities • An inclusive, meritocratic culture • Market-competitive benefits
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